Returns Policy

New Unused Product Returns:

Your complete satisfaction is our priority. If an item purchased from Holley.com does not meet your expectations, you may return the new, unused part within 90 days from the purchase date for a refund or exchange. The product must be in the original, manufacturer's box and must be sent freight prepaid. Please complete the return form and follow the instructions on the form.

Incorrect, Damaged or Defective Product Returns:

Holley Performance Products will cover the shipping costs for the handling of returned product that was incorrect, damaged or otherwise defective.

If you were sent an incorrect, damaged or otherwise defective product, please contact Customer Service at (800) 638-0032 or email [email protected] and request a UPS pick-up or return label for the return of the product.

What to Expect:

Upon arrival of the returned product to Holley and Holley's determination that the returned product is new and unused, incorrect, damaged or defective, Holley will issue a refund back to the credit card used on the original transaction. If Holley determines that the returned product was used, correctly shipped, undamaged or not defective, Holley will return the product to you, freight collect, and will not issue a refund to your credit card.

Order History and Tracking

You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.

Shipping

Free Shipping on orders over $49 is only offered via ground to the contiguous US, excludes BROTHERS Truck branded products, clearance parts, and oversized/heavy packages. Please refer to our shipping estimator tool within your shopping cart at holley.com/store/viewcart

Please note we ship orders only to US and Canada addresses. Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.

If your order does not meet UPS ship requirements it will ship LTL carrier.

Shipments are processed Monday through Friday from 8AM to 3PM CST excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.

Order Cancellations

Before it is processed for shipment, you can cancel your order by contacting customer service at (800) 638-0032 or email [email protected]

Notes:

• If payment for your order has not been processed, it will be canceled and no charge will be made against your account.
• If the payment was processed, you will receive a refund for the canceled items.

Customer Resolution

To ensure you receive the fastest response possible, please use the following contact information:

For order related questions, please email [email protected]

For return related questions, please email [email protected]

For technical assistance, please refer to the "Tech Assistance" section directly below

For all other inquiries, please email [email protected]

Tech Assistance

To better assist you with technical inquiries, Holley has three teams of technicians at your disposal. Below you will find the contact information for our tech care departments. For more information you can fill out a Technical Request form, download instruction sheets and manuals, or visit our Tech Support Library for videos and FAQ's. If you have sent an item in for repair and want to check its status, please call the respective tech line below.

Warranty Information

For product registration fill out the Warranty Registration form.

For warranty exchanges please contact technical support at 866-464-6553